These terms govern the agreement between MotherX and you as a customer — what the service includes, how credits and billing work, what we are responsible for, and what you are responsible for. Written to be read, not to hide anything.
These terms and conditions apply between MotherX AI, Oscars gate 3B, 0350 Oslo, Norway ("MotherX", "we") and the business or person who registers an account, starts a trial or buys a subscription ("the customer", "you").
By creating an account or using the service, you accept these terms. If you accept on behalf of a business, you confirm that you are authorised to bind that business.
MotherX is aimed at businesses and organisations. Individually negotiated agreements — for example an Enterprise agreement or a signed data processing agreement — take precedence over these terms where they conflict.
MotherX is a cloud service (SaaS) that indexes the sources you connect — documents, web pages, product data, support articles and similar — and makes them available through AI Search, Chat, GPT modules and AnswerX for WordPress.
All plans include every service, setup and support. We develop the product continuously and may add, change or remove individual features. Changes that materially reduce the functionality you pay for are notified in advance by email.
We offer one month free on the Starter plan. The trial gives full access within the plan's limits, and one trial is available per business.
You can cancel at any time during the trial without cost. If you do not cancel before the trial ends, the subscription continues on the chosen plan and is invoiced from that point. We send a reminder by email before the trial expires.
Usage is paid for in credits. Search, chat and GPT all draw on the same credit balance, so you do not have to guess in advance which service you will need.
Enterprise agreements are priced individually, with credits, volumes and terms as agreed.
We may adjust prices with at least 30 days' written notice before a new billing period. If you do not accept a price increase, you may terminate with effect from the date the new price applies.
If you buy as a consumer rather than on behalf of a business, you have a 14-day right of withdrawal under the Norwegian Right of Withdrawal Act. By asking us to start delivery immediately, you accept that the right of withdrawal lapses once the service has been fully delivered.
The subscription runs until it is terminated, and renews automatically for a new period of the same length. Termination takes effect at the end of the current billing period — a monthly subscription can therefore be cancelled up until the last day of the month.
Termination is done in the account or by writing to support@motherx.ai. Prepaid amounts for a period already started are not refunded, unless the termination is due to a material breach on our side.
Either party may terminate with immediate effect in the event of a material breach that is not remedied within 30 days of written notice. We may also close an account that is used in breach of section 10.
After termination you can export your own content for 30 days. After that, content and indexes are deleted in line with the retention periods in the privacy policy.
You own the content you connect to MotherX. You give us only the licence we need to index, store and process the content in order to deliver the service to you.
MotherX generates answers from the sources you connect. The technology is good, but not infallible: answers can be incomplete, outdated or wrong, particularly where the underlying sources are unclear or out of date.
The service must not be used to:
On a well-founded suspicion of a breach, we may restrict or suspend access. You are notified, and given the chance to put things right where that is reasonable.
MotherX owns all rights to the platform, source code, design, trade marks and documentation. You receive a non-exclusive, non-transferable right to use the service for the duration of the agreement.
You retain all rights to your own content and to the answers generated from it. If you give us feedback or improvement suggestions, we may use them to develop the product without any obligation to you.
We aim for stable operation and high availability, but do not guarantee uninterrupted service unless a separate service level agreement has been entered into. Planned maintenance is notified in advance and, as a rule, carried out outside Norwegian business hours.
Support is included in all plans and is provided in Norwegian and English by email to support@motherx.ai. The Pro and Enterprise plans have priority support.
The service is delivered as it is and as it is made available. We are liable for direct loss caused by negligence on our side, limited to the amount you have paid for the service in the last twelve months before the loss arose.
We are not liable for indirect loss, including lost profit, lost data, lost savings or claims from third parties. Nor are we liable for loss arising from your use of AI-generated answers without your own quality control, cf. section 9.
The limitations do not apply to loss caused by gross negligence or intent, nor where mandatory law provides otherwise.
Neither party is liable for a failure to perform caused by circumstances outside their control (force majeure), including power or network outages, outages at sub-suppliers, war or public restrictions.
We process personal data as described in our privacy policy. Where we process personal data on your behalf, a data processing agreement is entered into under Article 28 of the GDPR. Data is stored in the EU/EEA as our default.
We may change these terms. Changes of significance to you are notified by email at least 30 days before they take effect. If you do not accept the change, you may terminate with effect from the date it applies. Continued use after the effective date counts as acceptance.
The agreement is governed by Norwegian law. Disputes should first be attempted resolved by negotiation. If that does not succeed, Oslo District Court is agreed as the venue. For consumers, the ordinary rules of venue apply, and the case may also be brought before the Norwegian Consumer Authority.
Questions about the terms, an agreement or an invoice: