Kindergarten admissions, building applications, waste collection days, licensing. The answers are on the municipal website, and the citizen calls anyway. MotherX answers from the municipality own pages and documents, around the clock.
A municipal website has hundreds of service pages, and the citizen does not know what the service is called internally. She knows she needs to apply for a place, not that the page is called Kindergarten, application and admission. So she calls, and the switchboard reads out what is already there.
Eight areas account for most of the traffic into the switchboard. The answers are already published.
Admissions, deadlines, after-school care and catchment areas.
What needs an application, what you can do yourself, and how long it takes.
Collection days, sorting and recycling centre opening hours.
Fees, responsibility for service pipes and who to notify about a burst.
Home care, applying for aids and where to turn.
Booking venues, grant schemes and application deadlines.
Alcohol licences, application requirements and the process.
Snow clearing, road maintenance, parking rules and studded tyre fees.
Point at the municipal sitemap. The AI reads the service pages and builds a searchable model of them.
Regulations, fee schedules, forms and routines. This is where the precise answers live.
A small script in the page template. Works with the common publishing platforms, and WordPress has a ready-made plugin.
Every question is logged. Services nobody can find, and questions without a good answer, show up in the dashboard.
The questions come in waves. Kindergarten admissions in February, school start in August, garden waste in May. The dashboard shows what is asked when, and which service pages fall short of answering well enough to save the call.
No. It answers from what is already published and makes no decisions. Case handling stays with the case officer. What it does is guide the citizen to the right service and the right form, and hand over when the question needs a person.
Yes. It normally answers in the language the citizen writes in, and sources can be in either form. The product pages list Norwegian and more than 90 other languages.
It says so, and offers a way forward instead of guessing. The assistant is instructed to answer from approved sources and to say when the knowledge is missing. That reduces the risk without eliminating every error, which is why all conversations are logged so you can see what was said and correct the source.
MotherX states that customer data is stored in the EU and that the solution is built for GDPR. For a procurement we send the current data processing agreement and subprocessor list so you can assess every place data is handled.
AI Search is described as possible to get live the same day for most. Actual time depends on how many sources are included and what internal approvals you need. Setup is included in every plan.
Connect the sitemap and the key documents, and see what citizens are actually asking. No card required. Setup included.
Try for free →