Dues, benefits, insurance, courses, leaving. The questions come in waves through the year, and the secretariat is the same size throughout. MotherX answers from your own statutes, circulars and member pages, around the clock.
The answer usually exists, but it is spread across the statutes, a circular from last year, a benefits page and an annex from the insurer. The member does not know which one applies, so she sends an email, and someone in the secretariat spends fifteen minutes finding the same answer as last time.
The same eight account for most of the volume into the secretariat, and the answer has already been decided or published.
Who can join, what is required, and when membership takes effect.
Rates, when they are invoiced, and who qualifies for a reduced rate.
Which agreements apply, and how to start using them.
What is included, what is an add-on, and from when it applies.
Sign-up, deadlines and what is covered for members.
What the published agreements say, and where to find the current version.
Who the contact is, and how to get involved.
Deadlines, what happens to the benefits, and how to change union.
Point at the sitemap, and the AI reads the member pages and builds a searchable model of them.
Statutes, circulars, insurance terms and dues rates. This is where the precise answers live.
A small script on the website or the member portal. WordPress has a ready-made plugin.
Questions collect in the dashboard, so you see which circulars are unclear.
The questions follow the year. Dues invoices in January, course sign-ups in spring, pay negotiations when they are on. The dashboard shows which topics cause the most uncertainty, and which deserve a circular before the next wave instead of twelve hundred individual replies.
It answers from the agreements and circulars you have published. It should not be set up to interpret an individual employment relationship, where the answer depends on circumstances it does not know. Individual cases are handed to an adviser.
Not on its own. If the answer should depend on membership status, it has to be connected to the member register or sit behind a login, and that is an integration to be scoped. Without it, it answers everyone the same way, from what is publicly published.
Conversations can be logged in the dashboard and deleted. If you turn on lead capture, the chat can ask for name and email, and you must configure the information, consent and storage against your own legal basis. Data is stored in the EU, and we send the data processing agreement on request.
Yes. It normally answers in the language the member writes in, and sources can be in either written form of Norwegian. The product pages list Norwegian and more than 90 other languages.
It says so and offers a way forward instead of guessing. It is instructed to answer from approved sources and to say when the knowledge is missing, which reduces the risk without eliminating every error. All conversations are logged, so you can correct the source.
Add the circulars and member pages, and see what members are actually asking. No card required. Setup included.
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